1. About TIFFKU
TIFFKU provides freshly prepared meals, meal plans, add-ons, delivery, and related customer support in selected service areas. In these terms, “TIFFKU”, “we”, “us”, and “our” refer to the TIFFKU service, and “you” means the customer using our app, website, or services.
By creating an account, continuing in the app, or placing an order, you agree to these Terms & Conditions and our Privacy Policy.
2. Eligibility and your account
- You must be at least 18 years old to create an account.
- You must provide accurate contact, household, allergy, and delivery information and keep it current.
- Your account is personal. You are responsible for activity performed after verification of your mobile number.
- Service is available only in the societies and areas shown as active in the app.
3. Menus, allergies, and substitutions
Menus, ingredients, portion sizes, availability, and prices may change. Images are illustrative; actual presentation can vary. If an ingredient becomes unavailable, we may offer a comparable substitution or contact you with another option.
Tell us about allergies before ordering. Kitchens handle common allergens, and we cannot promise a completely allergen-free environment or eliminate all cross-contact. Please do not consume a meal if its contents appear unsafe for you.
4. Orders and meal plans
An order is confirmed when the app shows confirmation and, when payment is required, payment succeeds. Meal plans run according to the schedule, meal window, quantity, and service dates shown at checkout.
You may pause, skip, or change eligible future deliveries before the cut-off displayed in the app. After the cut-off, ingredients may have been purchased and cooking may have started, so a change, credit, or refund may no longer be available.
5. Prices, payments, coins, and refunds
- Prices and applicable taxes are shown before you confirm an order. Payments are processed by our payment partner.
- TIFFKU never stores your complete card, UPI, or bank details.
- Promotional coins, referral rewards, and credits have no cash value, are non-transferable, and may expire under the terms shown with the offer.
- Approved refunds are returned to the original payment method or issued as a TIFFKU credit, as shown when the resolution is accepted. Bank processing times may vary.
6. Delivery
Delivery estimates are not guarantees. Weather, building access, traffic, safety issues, or other events outside our reasonable control may cause delays. You must provide a complete address, suitable access instructions, and a reachable mobile number.
If delivery cannot be completed because the address is wrong, access is denied, or nobody can receive the meal after reasonable attempts, the meal may be treated as delivered and may not be eligible for a refund.
7. Reusable tiffin containers
Reusable containers remain TIFFKU property unless the app states otherwise. Any deposit, return window, collection process, or replacement deduction is shown when you select the container option. Please return containers reasonably clean and without avoidable damage.
8. Cancellations and service issues
Report missing, incorrect, damaged, late, or unsafe meals through the app as soon as possible and include a photo when helpful. We may replace the meal, issue a credit or refund, or take another reasonable corrective action after reviewing the order.
We may cancel an order or suspend service when an item is unavailable, a kitchen cannot operate safely, payment fails, or the service would violate law or these terms. If we cancel a paid order without providing the meal, we will provide an appropriate refund or credit.
9. Acceptable use
You must not misuse TIFFKU, including by:
- using false identities, addresses, payment information, or claims;
- abusing staff, delivery partners, kitchens, or other customers;
- interfering with the app, security, pricing, rewards, or referrals; or
- copying TIFFKU branding or content without permission.
We may limit or close an account for serious or repeated misuse, while completing any refund required by law.
10. Availability and responsibility
We work to keep TIFFKU accurate and available, but temporary interruptions and errors can occur. To the fullest extent allowed by law, TIFFKU is not responsible for indirect or consequential loss arising from use of the service. Nothing in these terms excludes liability that cannot legally be excluded or limits your rights under applicable consumer law.
11. Account closure
You can request account deletion from the app. Active plans, outstanding payments, open support cases, and unreturned TIFFKU containers may need to be resolved first. Records we must retain for tax, fraud prevention, dispute resolution, or other legal obligations may be kept as described in our Privacy Policy.
12. Governing law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve a concern fairly. Subject to applicable consumer law, disputes will be handled by the courts with jurisdiction in Bengaluru, Karnataka.
13. Changes and contact
We may update these terms as the service changes. Material changes will be communicated through the app or website and the effective date above will be updated. Continued use after the new date means the updated terms apply.
Questions? Email hello@tiffku.com.