1. Who we are
TIFFKU is a home-style meal and tiffin service based in Bengaluru, India. In this policy, “TIFFKU”, “we”, “us”, and “our” refer to the TIFFKU service, and “you” means a person who uses our app, website, or services.
2. Information we collect
- Account and contact details: name, verified mobile number, optional email address, and profile photo.
- Delivery details: society, tower or block, apartment, floor, and delivery instructions.
- Household and meal preferences: household members, diet, spice choices, portions, and allergies you disclose.
- Orders and payments: plans, schedules, orders, skips, invoices, payment status, refunds, coins, and container deposits. We do not receive or store complete card, UPI, or bank credentials.
- Support and feedback: chats, issue reports, ratings, reviews, and photos you choose to attach.
- Technical information: app version, device push token, diagnostic events, and basic service activity needed to keep the app secure and working.
3. How we use information
We use personal information to:
- create and protect your account;
- prepare, customise, bill, and deliver your meals;
- manage plans, skips, refunds, coins, and tiffin returns;
- send order, delivery, safety, and account notifications;
- provide support, prevent misuse, and improve reliability; and
- meet tax, accounting, food-safety, and other legal obligations.
4. Service providers
We share only the information needed for trusted providers to operate TIFFKU. These include Supabase for backend services, Google Firebase for phone verification, OneSignal for push notifications, Razorpay for payments and refunds, and Apple or Google for app distribution. Kitchens and delivery teams receive only the order, preference, contact, and address details needed to prepare and complete your delivery.
We may also disclose information when legally required or when necessary to protect customers, staff, the service, or legal rights. We do not sell personal data or share it for third-party behavioural advertising.
5. Storage and retention
Providers may process information in India or other countries where they operate. We keep account and service information while your account is active and only as long afterward as needed for support, fraud prevention, disputes, and legal obligations. Payment and tax records may be retained for the period required by applicable law.
6. Your choices and rights
You can update most profile, household, address, and preference information in the app. You may control notification categories, request access or correction, withdraw optional consent, and ask us to delete your account and eligible personal information.
To make a privacy request, email hello@tiffku.com. We may verify your identity before completing the request.
7. Security
We use access controls, mobile-number verification, encrypted network connections, and provider security features to protect information. No system can guarantee absolute security, so please contact us immediately if you believe your account or information has been compromised.
8. Children
TIFFKU accounts are intended for adults. We do not knowingly allow a person under 18 to create an account. An adult may add limited household-member information to manage meal quantities and preferences.
9. Changes and contact
We may update this policy when our service or legal obligations change. Material updates will be communicated through the app or website, and the effective date above will be revised.
Questions or complaints can be sent to hello@tiffku.com.